Service Terms & Conditions

Welcome to Best Translations service terms.
These service terms and conditions outline the rules and regulations for the use of Best Translations Services.

The following Terms and Conditions apply to the Services of Best Translations with
registered offices at 3E Dollis Hill Lane, NW2 6JH, London (”Professional translations LTD”
“we”, or “us” or “our”) and you, the client. Your agreement to comply with and be bound by
these terms and conditions is deemed to occur upon your first use of the Services. If you do
not agree to be bound by these terms and conditions, you should not use the Services.

These terms and conditions governs the provision of services by us and embodies the
contract between us and you. Before accepting these terms and conditions, please ensure
that you have read it carefully. If you are unsure about any part of these terms and
conditions, please contact us for clarification.

A legally binding contract between us and you will be created upon our mutual acceptance
of these terms and conditions, indicated by us and you accepting these terms and
conditions.

Our Services

Best Translations will provide you with a quote based on the information and data you
provided to us. Should you accept the quote, a contract between you and Best Translations
comes into effect and will be based on these terms and Conditions.

We may reject the translation of a text if the content to translate reveals texts that offend
common decency, are unlawful, are deemed inappropriate or offending, encourage unlawful
conduct.

Providing the services

Professional Translation LTD will make every reasonable effort to complete the Services and
deliver translated a text provided by you on time and in accordance with the specification as
set out in the by you accepted quote. We cannot, however, be held responsible for any
delays if an event outside of our control occurs.

If we require any information from you in order to provide the Services, We will inform You
of this as soon as is reasonably possible. If the information You provide under is delayed,
incomplete or otherwise incorrect, we will not be responsible for any delay caused as a
result. If additional work is required from Us to correct or compensate for a mistake made as
a result of incomplete or otherwise incorrect information that you have provided we may
charge you a reasonable additional sum for that work.

Professional Translations LTD reserves the right to use suitable and verified third parties for
the provision of the translation service.

Price and Payment

The Price payable for the Services is detailed on the website or made know to you in the
issued Quotation.
All Prices shown in These Terms and Conditions excluding VAT. If the rate of VAT changes
between the date of These Terms and Conditions and the date of Your payment, We will
adjust the rate of VAT that You must pay. Changes in VAT will not affect any Prices where We
have already received payment in full from You .

Problems with the Services

We always use reasonable efforts to ensure that translated text(s) are the agreed
language(s) save for local accents, in a proper and professional manner and that the
translation is done without abridgements, additions or other changes to the content and
that the Service is trouble-free. In addition, we undertake that Translations are made
literally or in accordance with the meaning of the original text and true to the average
generally accepted quality standards of the translation industry of the respective language
and we will use reasonable reasonable efforts to remedy individual specialised terminology
that may required.

If, however, there is a problem with the services we request that you inform us as soon as is
reasonably possible. We will use reasonable efforts to remedy problems with the Services as
quickly as is reasonably possible and practical.

We will not charge you for remedying problems where the problems have been caused by
us, any of our agents or employees or sub-contractors. If we determine that a problem has
been caused by incorrect or incomplete information provided by you we may charge you for
remedial work.

In certain circumstances, for example where there is a delay in you sending us information
required, we may suspend the services and will inform you of that suspension in writing.

In certain circumstances, for example where we encounter a technical problem, we may
need to suspend the services in order to resolve the issue. Unless the issue is an emergency

and requires immediate attention we will inform you in advance in writing before
suspending the services.

As a consumer, you have certain legal rights with respect to the purchase of services. We
are, for example, required to provide the services with reasonable care and skill. You also
have remedies if we use materials that are faulty or incorrectly described. More information
on your rights as a consumer can be obtained from your local citizens advice bureau or from
the office of fair trading.

Publication of Translated Texts

If you wish to publish the translated text or use it for advertising purposes or have the
translation formulated in a certain style, you must inform use prior placing an order and
provide clear information, glossaries and style and text specifications for the text to be
published or for the adaptation of the advertising text when placing the order.

If you fail to disclose any such purposes when placing the order and the text is later
published or used for advertising purposes, you waive any rights for damages and
compensation deriving from errors in translation or an inadequate adaptation or
plagiarism.In any such circumstances, we reserve the right to claim violation of copyright in
accordance with the Copyright Designs and Patents Act 1988.

Your Obligations

You agree to provide us with the text to be translated in an open version or in a version that
can be edited with common word processing programs.

Further you agree to provide us with all information, documents and materials that are
necessary for carrying out the translation in accordance with These Terms and Conditions
and the by us accepted quotation. This includes in particular existing previous translations,
word lists or individual specialist terminology and the planned use and purpose of the
translation.

Usage License

By submitting your texts to us, you automatically grant, and represent and warrant that you
have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-
exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use,
reproduce, disclose, transfer, broadcast, retitle, archive, store, cache, reformat, translate,

transmit, excerpt (in whole or in part), and distribute such texts for the purpose of
performing the work and grant and authorise sub-licenses of the foregoing. The use and
distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed,
and includes our use of any name, company name, and franchise name, trademarks, service
marks, trade names, logos, and personal and commercial writs you provide as applicable.
We do not assert any ownership over your texts. You retain full ownership of all of your
texts and any intellectual property rights or other proprietary rights associated with your
texts unless otherwise specified within the terms of these terms and conditions.

You are solely responsible for your texts and you expressly agree to exonerate us from any
and all responsibility and to refrain from any legal action against us regarding your texts.

Assignment, Compensation, Retention of Title and Ownership
The translation and the associated rights (e.g. moral rights, exploitation rights and rights of
use) shall be subject to retention of title and reservation of rights until all existing claims
against you have been settled in full. For the assertion of Best Translations's retention of
title rights, a withdrawal from the contract is not necessary, unless the client is a consumer.

Acceptance and Warranty

You agree to immediately inspect the delivered translation for defects and errors. Obvious
defects or errors in the translation are to be reported immediately in writing and hidden
defects or errors immediately after their discovery. If no written complaint is made within 3
days of delivery, the translation is considered to have been provided and accepted in
accordance with these terms and conditions.

Liability

Best Translations shall not liable for ensuring that the respective translation is permissible
and suitable for it's intended use. The legal risk of usability or publication-ability is borne
solely by you.

Best Translations shall not liable for inaccurate, unclear, incomplete, erroneous and
incorrect information or terms within the source texts, templates, information and technical
terminology provided by the client or in the wording of the order.

We will be responsible for any foreseeable loss or damage that you may suffer as a result of
our breach of these terms and conditions or as a result of our negligence. Loss or damage is
foreseeable if it is an obvious consequence of our breach or negligence or if it is
contemplated by you and us when the contract is created. We will not be responsible for
any loss or damage that is not foreseeable.

We provide services for domestic and private use (or purposes). We make no warranty or
representation that the services are fit for commercial, business or industrial purposes of
any kind [(including resale)]. By entering into these terms and conditions, you agree that you
will not use the services for such purposes. We will not be liable to you for any loss of profit,
loss of business, interruption to business or for any loss of business opportunity.

Nothing in these terms and conditions seeks to exclude or limit our liability for death or
personal injury caused by our negligence (including that of our employees, agents or sub-
contractors); or for fraud or fraudulent misrepresentation.

Furthermore, nothing in these terms and conditions seeks to exclude or limit Our liability for
the following with respect to Your rights as a consumer: a) Breach of Your right to title and
quiet possession as implied by section 2 of the Supply of Goods and Services Act 1982; b)
Breach of terms relating to description, satisfactory quality, fitness for purpose and samples
as implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982; and c) Our
liability relating to defective products as set out in the Consumer Protection Act 1987.

Every effort has been made to ensure that these terms and conditions adhere strictly with
the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that
any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is
to be deemed severed from these terms and conditions and shall not affect the validity and
enforceability of the remaining terms and conditions. This term shall apply only within
jurisdictions where a particular term is illegal.

Events Outside of Our Control

We will not be liable for any failure or delay in performing our obligations under These
Terms and Conditions where that failure or delay results from any cause that is beyond our
reasonable control. Such causes include, but are not limited to: Power failure, internet
service provider failure, industrial action, civil unrest, fire, explosion, flood, storms,
earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or
other natural disaster, or any other event that is beyond our reasonable control.

If any event described under this Clause occurs that is likely to adversely affect Our
performance of any of Our obligations under These Terms and Conditions: a)We will inform
You as soon as is reasonably possible; b) Our obligations under These Terms and Conditions
will be suspended and any time limits that We are bound by will be extended accordingly;
c)We will inform You when the event outside of Our control is over and provide details of
any new dates, times or availability of Services as necessary; d) If the event outside of Our
control continues for more than 7 days We will cancel These Terms and Conditions and
inform You of the cancellation. Any refunds due to You as a result of that cancellation will
be paid to You as soon as is reasonably possible; e)If an event outside of Our control occurs
and You wish to cancel These Terms and Conditions, You may do so in accordance with the
Terms of These Terms and Conditions.

Cancellation

You are free to cancel the Services and These Terms and Conditions without notice at any
time before We begin providing them. Once We have begun providing the Services, You are
free to cancel the Services and These Terms and Conditions at any time by giving Us 24
hours written notice. If You have made any payment to Us for any Services We have not yet
provided, these sums will be refunded to You .If We have provided Services that You have
not yet paid for, the sums due will be deducted from any refund due to You or, if no refund
is due, We will invoice You for those sums and You will be required to make payment in
accordance with These Terms and Conditions.

If any of the following occur, You may cancel the Services and These Terms and Conditions
immediately by giving Us written notice. If You have made any payment to Us for any
Services We have not yet provided, these sums will be refunded to You. If We have provided
Services that You have not yet paid for, the sums due will be deducted from any refund due
to You or, if no refund is due, We will invoice You for those sums and You will be required to
make payment in accordance with These Terms and Conditions If You cancel because of Our
breach, You will not be required to make any payments to Us. You will not be required to
give notice in these circumstances:a)We have breached These Terms and Conditions in any
material way and have failed to remedy that breach within 28 days of You asking Us to do so
in writing; or b) We enter into liquidation or have an administrator or receiver appointed
over Our assets; or c) We are unable to provide the Services due to an event outside of Our
control; or d) We wish to change the terms of These Terms and Conditions to Your material
disadvantage.
For the purposes of this Clause a breach of These Terms and Conditions will be considered
‘material’ if it is not minimal or trivial in its consequences to the terminating Party. In
deciding whether or not a breach is material no regard will be had to whether it was caused
by any accident, mishap, mistake or misunderstanding.

Data Protection

For the purposes of applicable data protection legislation, we will process any personal data
you have provided to it in accordance Privacy Policy available on our website or on request
from us.

You agree that, if you have providedus with personal data relating to a third party (1) you
have in place all necessary appropriate consents and notices to enable lawful transfer such
personal data to us and (2) that you have brought to the attention of any such third party
the Privacy Notice available on our website or otherwise provided a copy of it to the third
party.

You agree to indemnify us in relation to all and any liabilities, penalties, fines, awards or
costs arising from your non-compliance with these requirements.

All personal information that we may collect (including, but not limited to, your name and
address) will be collected, used and held in accordance with the provisions of the Data
Protection Act 2018 and your rights under that act. We may use your personal information
to: a) provide the services to you, b) process your payment for the services. We will not pass
on your personal information to any other third parties without first obtaining your express
permission.

Confidentiality

We will treat the information about you that comes to our knowledge within the scope of
the contractual relationship as well as handed out documents and texts confidential and
agree not to use or exploit these without express written consent nor to pass them on to
third parties, as far as this is not necessary within the scope of the fulfillment of the contract.
The passing on to third parties for the purpose of translation is permitted. We undertake to
oblige these third parties to maintain confidentiality.

If stricter confidentiality obligations are to be observed when processing certain documents,
you are required to explicitly inform us of such obligations in writing when placing the order.

Other Important Terms
We may transfer (assign) our obligations and rights under These Terms and Conditions to a
third party (this may happen, for example, if we sell our business). If this occurs you will be
informed by us in writing. Your rights under These Terms and Conditions will not be affected

and our obligations under These Terms and Conditions will be transferred to the third party
who will remain bound by them.

You may not transfer (assign) your obligations and rights under These Terms and Conditions
without our express written permission (such permission not to be unreasonably withheld).

These Terms and Conditions is between you and us. It is not intended to benefit any other
person or third party in any way and no such person or party will be entitled to enforce any
provision of These Terms and Conditions.

If any of the provisions of These Terms and Conditions are found to be unlawful, invalid or
otherwise unenforceable by any court or other authority, that / those provision(s) shall be
deemed severed from the remainder of These Terms and Conditions. The remainder of
These Terms and Conditions shall be valid and enforceable.

No failure or delay by us or you in exercising any of our respective rights under These Terms
and Conditions means that such right has been waived, and no waiver by us or you of a
breach of any provision of These Terms and Conditions means that either party will waive
any subsequent breach of the same or any other provision.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions
thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly
stated otherwise.

Notices

All notices / communications shall be given to us either by post to our Premises (see address
above) or by email to contact@besttranslations.co.uk. Such notice will be deemed received
3 days after posting if sent by first class post, the day of sending if the email is received in full
on a business day and on the next business day if the email is sent on a weekend or public
holiday.

Governing Law and Jurisdiction

These Terms and Conditions (including any non-contractual matters and obligations arising
therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

Any dispute, controversy, proceedings or claim between Us and You relating to These Terms
and Conditions (including any non-contractual matters and obligations arising therefrom or
associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England
and Wales.

Contact us now to get quote

Contact us now to get quote

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